DN
Dieuwke N
1 reviews | Active since Oct 2012
19 Apr 2015, 10:21
NO RESPONSE
I am trying to inquire about an update for my contract. I phoned virgin on the 30/3/2015 and held on for over 30 minutes, then gave up. I then made contact via the internet and got a response via email on the 30/3/2015 that a consultant would contact me. To date this has not happened. I phoned Virgin on the 3/4/2015 and after waiting for an extremely long time I got cut off ( ***). I phoned back and after waiting for ages again I got cut off ( ref VRMN***). THIS IS EXTREMELY POOR SERVICE.
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Replies (1)
Virgin Mobile South Africa (Closed)'s replyOfficial
20 Apr 2015, 14:48Hello Dieuwke,
First and foremost thank you for taking my call and my sincere apologies for all the inconvenience the Virgin brand caused you!
I can confirm contact was made and as discussed, further contact will be made to you at the requested time.
I trust an amicable solution will be presented.
Regards,
Customer Relations
First and foremost thank you for taking my call and my sincere apologies for all the inconvenience the Virgin brand caused you!
I can confirm contact was made and as discussed, further contact will be made to you at the requested time.
I trust an amicable solution will be presented.
Regards,
Customer Relations
Virgin Mobile South Africa (Closed)'s reply20 Apr 2015, 14:48
Official
Hello Dieuwke,
First and foremost thank you for taking my call and my sincere apologies for all the inconvenience the Virgin brand caused you!
I can confirm contact was made and as discussed, further contact will be made to you at the requested time.
I trust an amicable solution will be presented.
Regards,
Customer Relations
First and foremost thank you for taking my call and my sincere apologies for all the inconvenience the Virgin brand caused you!
I can confirm contact was made and as discussed, further contact will be made to you at the requested time.
I trust an amicable solution will be presented.
Regards,
Customer Relations