RD
Roual D

1 reviews | Active since Jul 2017

05 Sept 2017, 13:03

No phones in stock???

Wanted to do early upgrade on my Virgin Mobile contract.... Tried finding out what my penalty would be for this. Logged the question with website form...

Only to wait days for a a reply, only to be told, you are only due for a upgrade on _______________, we do not have any phone in stock, please enquire closer to upgrade....

WTH, how can a company like Virgin Mobile SA not have a single phone in stock, and the way the they answer a simple question leaves a lot to be desired!!!!

Have been a client since 2007, maybe time for a change!

0
Replies (2)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply05 Sept 2017, 17:58
Official

Good day Roual,

Thank you for taking my call.

I confirm that we have scheduled a call back for tomorrow.

Regards,

Londiwe.

Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply06 Sept 2017, 10:24
Official

Good day Jakobus,

Thank you for taking my call.

I have confirmed that we cannot assist with an early upgrade at the moment.

I apologise for any inconvenience caused.

Regards,

Londiwe.