TB
Tarri B

1 reviews | Active since Jun 2011

08 Nov 2016, 19:12

no help with helping me reveive calls

<p>Vodacom has become to expensive for me to handle so I have ported my number from Vodacom to virgin mobile. Virgin mobile has changed my number so that I can use the internet and make phone calls and use whatsapp. Vodacom never ported my number over properly and now virgin mobile saying its my problem after I trusted them to port me properly. my number is not receiving phone calls or smses from anybody. now my port is such a mess because no body can phone me or sms me. I can only make phone calls and send messages. I receive nothing. I want this sorted out. Its absolutely unbelievable how some people work and don't even sort out other peoples issues. How is anybody going to phone me now when the answer they always get is "the number you have dialed does not exist" and I can't even let people into my complex because security cannot phone me. + ********** 9348 is the number I had ported from Vodacom to virgin mobile and my name is Abdul Albeek</p>

0
Replies (4)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply09 Nov 2016, 10:27
Official

Hi Abdul ,

Thank you for bringing the matter to our attention .

Please note that we have escalated the matter to our Technical department and I will provide you with feedback as soon as possible .

Regards

Rebecca

TB
Tarri B's update09 Nov 2016, 10:37
Reviewer Update

how will you phone me? You are going to have to phone me on whatsapp... I really want to go back to Vodacom. I'm in shock at your service

TB
Tarri B's update09 Nov 2016, 13:34
Reviewer Update

WHAT IS GOING ON?

Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply09 Nov 2016, 17:10
Official

Hi Abdul ,

Please test your sim card ,the incoming service has now been connected .

Kindly restart your phone and advise if the same issue persist .

Regards

Rebecca