No follow through

I logged a complaint on the 10th of August, I was contacted on the 11th and was given the reference number ***3. I was told that I would receive a confirmation email in 24 working hours from the 11th saying that my account is paid and that the relevant Bureau would be contacted to update my records. I have not received the confirmation email until today, and this makes me doubt if the matter has been forwarded to the bureau for my record to be updated and cleared. All I need is for this matter to be dealt with efficiently.