No feedback - Contract Upgrade

I'm trying to upgrade my contract as my contract is due for an upgrade.<br> <br> I left a message on Tuesday the 26th January, as you can't contact the \upgrade department directly\". By Thursday, still no one had contacted me in this regard, I contacted again and left another message. On Friday the 29th a lady had contacted me and let me know I can upgrade, while busy discussing this with her she let me know she is currently experiencing issues and will contact me back in two minutes.<br> <br> Still no feedback from her, after she said she will contact me back in two minutes.<br> <br> Contacted this morning, after explaining how urgent the matter is to upgrade, still no feedback from anyone.<br> <br> If this is the service that Virgin Mobile gives, then I will not be wanting to upgrade my contract anymore.<br> <br> Bad Service<br> "