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I app**** for an upgrade of my contract at your Eastgate Branch more than 2 weeks ago. The problem then was that they did not have stock of the particular handset I was interested in.<br> <br> I was there on a Saturday and informed that they would have stock by the next Wednesday. Luckily I called before leaving the office to go the store again because they still did not have stock. The new date was now the next Tuesday. I knew then that the branch is going to get me nowhere!<br> <br> Called the Sales call Centre, after 4 calls I eventually got through (all the other calls was either left unanswered or when anwered I got put through to the customer survey).<br> <br> The call centre assisted me but to date I have had no feedback. I dont know if my upgrade has been approved or not, I do not know when I will get a new phone. Logging a request for your staff to call me back on your website also gets you nowhere. An e-mail confirmation sent to me by 27 February yielded no results!<br> <br> I am bitterly dissappointed with Virgin, cannot believe I am treated like this. I dont expect this from an industry where competition is rive! But I realize I am in Africa after all!