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<p>Last week Tuesday i asked for a phone upgrade and i was approved. Now i phone virgin mobile customer care and i get told that my phone was only picked and packed yesterday by the courier and that ill get my phone "Next week sometime" - i have been writing on hellopeter and ilaam and alicia have not even bothered to respond. Alicia tells me i must pay a buy out and ilaam says i dont have too. You work at the same company right? Where is my phone upgrade?</p> <p> </p> <p>This is a huge waste of my time having to follow up on people not doing there job.</p> <p> </p> <p>I cannot handle your service anymore because everytime i want something i have to Hello peter it.</p> <p> </p> <p>Its actually such unprofessional behaviour.</p> <p> </p> <p>Tarri Botes</p> <p> ********** 566</p>