1 reviews | Active since Jul 2011
No Data/Network/Active Sim
Good day,<br> I would please like to bring the following to your attention:<br> Since i cancelled my contract on the 13th if June 2015,i have been having problems with my network.<br> The images shows the last two day's only: Either all off a sudden i have no network or i do not have an active sim in my phone, which is ******* as the sim in my phone has been the same for the past two years.<br> This is not acceptable as what would happen if there is an emergency and i need to make an urgent phone call and this error happens?<br> I need to pay you still until my contract expires but i have to put of with this problems for the past 2 weeks.<br> I refuse to pay for service i do not receive & this is one big inconvenience.<br> I am not just complaining for the sake of things, but this is really not service & from a client that was with you for the past 6-8 years to no experience this and still pay my monthly payment, really, would you like this kind of service?<br> <br> My contract finish the end of July, i trust all is in order and it's cancelled as i have yet to receive any written communication from Virgin Mobile after my phone call with you.<br> Ref for was: VRNV***8/VRMN142
Thank you for taking my call .
As per our telephonic discussion I have updated your number .Please monitor the services for 24 hours.Should the issue persist we will need to process a sim swap.
An email confirmation has been sent to your Yahoo account .For further assistance please feel free to reply to the email.
Regards
SMT
Thank you for taking my call .
As per our telephonic discussion I have updated your number .Please monitor the services for 24 hours.Should the issue persist we will need to process a sim swap.
An email confirmation has been sent to your Yahoo account .For further assistance please feel free to reply to the email.
Regards
SMT
