No customer service

<p>Since the beginning of June I have been trying fruitlessly to upgrade my mobile device. I am aware it is before the contract end date and willing to pay the buyout amount. The sales department NEVER calls me and Customer Care should be renamed to Customer NO Care. The latest email from Rebecca Kodisane again states they will escalate the request to the sales department AFTER I stated that they have been of NO SERVICE since day 1.</p>