no answer at call centre

Item: Virgin Mobile South Africa (Closed)
Rating: 2
Author: Charles U

My name is Johnny Jacobs. I have a two year contract with Virgin Mobile with a Nokia Lumia hsndset.My phone was ****** three days ago. I tried to contact Virgin mobile several times wasting my airtime of R100. They simply do not pick their phones.I tried varoius numbers to report my ****** number but without success. My ****** number was *** and puk number is ***1. Please contact me on my other number.

Helpful (0)

Replies (1)

Virgin Mobile South Africa (Closed)'s replyOfficial

19 Mar 2015, 13:59

Hello charlesuys,

Thank you for taking my call.

As per our telephonic discussion ,kindly purchase a Virgin Mobile prepay sim card .I confirm that a call back has been arranged for tomorrow at the requested time to assist you with the sim swap process.

Please note that in the mean time the old sim card has been temporary suspended.

Regards
Customer Relations

Virgin Mobile South Africa (Closed)'s reply19 Mar 2015, 13:59

Official