Never had any problems until now.

Ive had a Virgin Mobile contact for the last 8 years. I have upgraded it 3 times already in the past.<br> My upgrade was due today, 12 Feb 2015. The lady at the call centre tells me that because of them<br> having new systems installed, I no longer qualify for a new hand set upgrade, because I have a low score on their systems. WHY IS THIS? I have never missed a subscribtion payment in the whole 8 years. The lady did however said I can carry on with my contract, but without a new handset. NOOO, if I upgrade, I want a new phone. Cancel my contract please.