my patience has run out

<p>Last year cirgin mobile gave me a messed up phone that I couldn't attend to it properly because in Eastern cape virgin mobile was 3-4hours away. So I made do when it started acting I would use my MTN phone. Now in Feb March this year u came to cape town and the first thing I did was to get this phone to virgin mobile in cape gate it came back after six weeks same problem, took it back a week or two later and after six weeks came back with the same problem but now it's getting worse. I took it back same week the guy from virgin mobile told me it's the battery I must buy a new one which I did but it carried on. I sent it back again to repairs at virgin mobile it came back even worse it was switching off and not switching back on. Finally I lose patience because all this time I wasn't complaining I was very nice I take the phone back told the agent I don't want that phone back they must give me another one cos I'm tired of not having a phone while I'm paying a contract. So the agent said she will book it in and the repairs will tell them to give me a new one. My response was I don't care what you do with it but I want another phone I do not want that one. Yesterday I call virgin mobile heeeeeee these people they told me if I had my phone in my hand they would change it for me but because it's been booked I have to wait for it to come back and see if I still have issues with it. Today I see a SMS from virgin mobile that the phone quote is R827.64 that I have to pay... Now why must I pay that money, they give me a faulty phone now I have to pay for it to be fixed by them. What kind of ****ery is this? I haven't had a phone since the day I had this contract worse after trying to fix the issue now I must pay for it no ****** way keep your phone and your R827.64 and tell me how to get out of this contract I'm done.... I can not pay that money after such endurance and patience now you want my money on top of that! I'm not one to complain but this is complete nonsense!</p>