1 reviews | Active since Oct 2014
Missing airtime and cancelation request
Good day
i have/had a running contract for R99 per month with virgin mobile for about 2 years which i dont want anymore
i recently logged in to my online "my account" page to find out i only have 600 rands worth of airtime
on an account i have for 2 years plus? and havent used in any way?>
please tell me how that is possible firstly
secondly because of this **** ive logged a cancellation request about 5 days ago and up untill today ive had 0 feedback
i want this account cancled and i want my airtime reimbursed im not paying anything more on this as its proving to be absolutely useless!!
regards Hugely unsatisified customer
Hi Tyrone ,
Thank you for raising your concerns with us .
I have attempted to contact you on the number provided to no success .
Please allow me to investigate the matter and I will contact you later today to provide you with feedback .
Regards
Rebecca
Hi Tyrone ,
Thank you for raising your concerns with us .
I have attempted to contact you on the number provided to no success .
Please allow me to investigate the matter and I will contact you later today to provide you with feedback .
Regards
Rebecca
Hi Tyrone ,
Thank you for taking my call .
I confirm that all your concerns raised have been addressed accordingly .
I further confirm that cancellation has been processed and your final payment is due on the 30th of September 2017 .
Regards
Rebecca
Hi Tyrone ,
Thank you for taking my call .
I confirm that all your concerns raised have been addressed accordingly .
I further confirm that cancellation has been processed and your final payment is due on the 30th of September 2017 .
Regards
Rebecca