MANAGE OF CONTRACT CANCELLING

I visited the Virgin Mobile Shop in Century City Cape Town for an upgrade. The new contracts had no SMS available, so I was forced to seek another company. They told if I cancel the contract, I need to give 30 days notice and I will pay prorate if it does fall on the 11 Nov 15 for Nov 15. I gave notice to of contract cancellation on the 11 Oct 15 - ref VRLR***1. In the beginning of Nov 15 I followed up with Virgin, just to find the cancellation actions was not completed. This was rectified by Sam - Ref ***. On the 25 Nov I phoned to find out what amount will be deducted from my bank on the 30 Nov 15. Gomotso told me R452.00. I did not utilised the phone in Nov, by I must pay full subscription fees. REf VRSH***8.<br> <br> I am of the opinion that this is not correct and why do I have to pay money and I did not use the phone. Please give me feedback.