LG G3 Beat never in stock

Good day<br> <br> I went for an upgrade (The deal is LG G3 Beat for R279pm with R200 airtime and 500mb data, only at Canal Walk, East Gate, Menlyn and Pavilion) on 2 Jan, they didn't have stock of LG G3 Beat, but said they put me on the waiting list. I called them every 2 days to ask, still no stock. About 2 weeks later they received stock, but didn't keep one for me. On 23 Jan I spoke to Christopher which told me he can do the upgrade so long, and I can just come and get the phone. On 3 Jan I got a call to say that the phone is in stock. I went there the evening to pick up the handset, but he said that the upgrade still needs to be done, and that the deal has expired. Nowhere is it stated that the promo ended 31 Jan.<br> <br> I called the call center on 4 Jan 08:24 and spoke to Thepiso (***), which put me through to upgrade department, but then the call dropped. Tried to get through to upgrades again, but phone was just quite for about 7 minutes and I hung up.<br> <br> I would like to upgrade to the contract of the promotion. It is because of the incompetency of Canal Walk Virgin Mobile shop that avoided me from upgrading earlier.