Lack of Service

Good day,<br> <br> I think this is the only way to get any response from Virgin Mobile.<br> As a loyal client for many years, i am shocked for the lack of service received from you.<br> Firstly i send an email on the 16th of April, only to receive a reply on the 22nd of April.<br> I did reply on this email and yet, till date, no response.<br> Lack of customer services is shocking to say the least!<br> <br> I would like to know, when my contract expired the 1st of July, when must i inform you to cancel and what needs to be done as i don't think Virgin Mobile takes customer service as an important factor as your about to loose another client due to bad service, unless you can supply me with a great deal for me to stay on your network and to upgrade, as this is shocking, should i always have to go on Hello Peter to get responses from you?!<br> <br> Lets see how long i will wait now for Virgin Mobile to give feedback/assistance.<br> <br> Kind Regards<br> Romano Small<br> <br> Cell: ***