JOHANNESBURG

Hi <br> <br> I ref to my previous complain on hello Peter ref no: VIR***0 what Rebecca confirm the upgrade are as from 01/02/2016<br> <br> <br> Can someone please help me regards this account with Virgin Mobile.<br> <br> We did a upgrade in NOV already and receive the phone WE TOLD THEM IT MUST BE A TOP UP CONTRACT AND NOT A OPEN CONTRACT AS FROM THE 01/12/2015, NEED LESS TO SAY NOBODY BORDER TO PUT THE NEW HANDSET ON THE CONTRACT AND SO WE KEEP ON PAYING A REDUCLESS BILL.<br> <br> WE DID LOAD A COMPLAIN ON HELLO PETER THAT WE RECEIVE THE FEEDBACK STATING THE TOP UP WILL BE EFF AS FROM THE 01/02/2016? AND WHAT A SUPPLY'S WE RECEIVE AGAIN A BILL OF R710.99 WHEN WE DID THE UPGRADE THEY TOLD US THE BILL WILL BE EACH MONTH R580.00., AND YOU KNOW WHAT VIRGIN DID THEY DEBIT ME WITH R811.00 AND MY BILL ARE R710.99. <br> <br> THIS TOP UP CONTRACT MUST BE BACK DATED TO THE 01/12/2016 HOW CAN YOU DO A UPGRADE BUT BECAUSE OF SOMEONE THAT DIDN'T DO THEY WORK THE NEW CONTRACT WILL ONLY BE EFF AS FROM THE 01/02/2016?<br> <br> IF YOU DO NOT UNDERSTAND WHAT TO DO PLEASE PHONE ME ***AND IF I DO NOT GET ANY FEEDBACK WE GOING TO TAKE TO THE NEXT STEP.<br> <br> THANK YOU<br> <br> <br>