aA
adele A
1 reviews | Active since Nov 2010
26 Feb 2016, 09:42
JOHANNESBURG
thank you for the feedback can you just explain something the contract was renew in November 2015 why will it only be effective as from the 01ste Feb 2016? Needless to say the the contract are still open contract and nobody can get any proof that we did receive the new phone , I did phone again Virgin Mobile on the 02/02/2016 and still open contract ref: VRNR ***9 and again on the 03/02/2016 ref VRNR***6 i spoke to NONPUMELO .. PLEASE PHONE ME ***
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Virgin Mobile South Africa (Closed)'s replyOfficial
26 Feb 2016, 10:14Hello vanaswegen,
Thank you for your query.
I confirm that the contract has been changed to a Top Up and that the contract date changed due to the collection of the faulty handset being cancelled by either yourself or the main account holder.
Thank you for your patience and allowing us to address your concerns.
Kind Regards
Alicia
Thank you for your query.
I confirm that the contract has been changed to a Top Up and that the contract date changed due to the collection of the faulty handset being cancelled by either yourself or the main account holder.
Thank you for your patience and allowing us to address your concerns.
Kind Regards
Alicia
Virgin Mobile South Africa (Closed)'s reply26 Feb 2016, 10:14
Official
Hello vanaswegen,
Thank you for your query.
I confirm that the contract has been changed to a Top Up and that the contract date changed due to the collection of the faulty handset being cancelled by either yourself or the main account holder.
Thank you for your patience and allowing us to address your concerns.
Kind Regards
Alicia
Thank you for your query.
I confirm that the contract has been changed to a Top Up and that the contract date changed due to the collection of the faulty handset being cancelled by either yourself or the main account holder.
Thank you for your patience and allowing us to address your concerns.
Kind Regards
Alicia