JE
Justin E

1 reviews | Active since May 2015

19 Oct 2015, 17:24

Issue has still not been dealt with.

I posted this months ago. In May to be precise. Still nothing done, no one has contacted me since one phone call. No one seems to care, incredibly disappointed with how virgin function as a company. <br> <br> After cancelling a virgin mobile account which we had to go through Hello Peter in order to do so, Virgin are now claiming that we owe R149 as well as any other legal expenses as a result of the debt. When we called and cancelled the account we asked the person on the phone if there was any other outstanding amount and they said no. I have been asking the to look in their phone records and they seem to avoid the topic and not handle the situation.<br> Its wrong that they are now claiming money from us when everything is settled and was settled 4 years ago.<br> <br> Will someone please sort this **** out. Sick and Tired of this now

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Replies (1)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply20 Oct 2015, 12:25
Official
Hello justin@o,

We are so sorry to hear about your unpleasant experience.

We have not been able to reach you on the number provided after communicating this morning.
We have sent you an email with the needed information to assist further.

Please revert to your email correspondence sent to your OTC account.

Hoping to hear from you soon.

Regards,
SM Team.