WH
Wendy H
1 reviews | Active since Mar 2016
03 Mar 2016, 15:14
Inefficient service
I ported my number across from Virgin Mobile to MTN and after numerous calls to the Call Centre, even though the port has been processed and I am currently using my number on the MTN network, Virgin Mobile have still not cancelled my number on their network, have billed me for another month AND the number is still active!<br> Its been almost a month and 4 calls to the call centre with promises to no effect! <br>
Helpful (0)
Replies (1)0
Replies (1)
Virgin Mobile South Africa (Closed)'s replyOfficial
06 Mar 2016, 08:36Hello W needs HELP,
Thank you bringing the matter to our attention .
I have attempted to contact you several times on the number *** however the number diverts to voicemail .
Please note that your number was only Ported out on the 8th of February 2016 therefore your final payment was dated 1st of March 2016. Kindly refer to the email I have sent to your Gmail account for further detailed feedback regarding your complaint .
Regards
Rebecca
Thank you bringing the matter to our attention .
I have attempted to contact you several times on the number *** however the number diverts to voicemail .
Please note that your number was only Ported out on the 8th of February 2016 therefore your final payment was dated 1st of March 2016. Kindly refer to the email I have sent to your Gmail account for further detailed feedback regarding your complaint .
Regards
Rebecca
Virgin Mobile South Africa (Closed)'s reply06 Mar 2016, 08:36
Official
Hello W needs HELP,
Thank you bringing the matter to our attention .
I have attempted to contact you several times on the number *** however the number diverts to voicemail .
Please note that your number was only Ported out on the 8th of February 2016 therefore your final payment was dated 1st of March 2016. Kindly refer to the email I have sent to your Gmail account for further detailed feedback regarding your complaint .
Regards
Rebecca
Thank you bringing the matter to our attention .
I have attempted to contact you several times on the number *** however the number diverts to voicemail .
Please note that your number was only Ported out on the 8th of February 2016 therefore your final payment was dated 1st of March 2016. Kindly refer to the email I have sent to your Gmail account for further detailed feedback regarding your complaint .
Regards
Rebecca