Incorrect information given!

I wanted to change from my monthly contract to pre paid. I asked how much airtime I had and was told R150. I asked if this amount would be transferred to my pre paid account and they assured me that it would be transferred but that it would take 24hours to be done. I then purchased a small amount of airtime/data to see me through the 24 hour period. After that I never received any airtime credit as promised and once my small amount was used up I now find myself without any airtime. I understand that in paying my monthly account via debit order this airtime is mine which I paid for? Please explain why I was given the wrong information and why I did not receive the airtime which was due to me? I am a principal of a school and a mother so need to have airtime on my phone at all times!!<br> <br> I am unhappy with this level of service. I trust this can be rectified please? I trusted the info given to me by the consultants which now appears to have been incorrect info.<br> <br> Thanking you in anticipation<br> Kind regards<br> Lindsay Pretorius