1 reviews | Active since Jun 2011
Incorrect goods supp****...
I have been misled in the way of been given the incorrect spec of phone I was upgrading. I spoke to Lebo asking for the Samsung S5 LTE and after lots of delays she called me telling me I could fetch my phone at Eastgate. Upon arriving I was told Lebo was off and the phone could not be booked out due to an internet issue. After having a major argument with them in the store they gave me my phone and only after getting back home and doing some research I found the phone spec not correct. It was just a normal S5 with no LTE or 4G capabilities. I spoke to Lebo and she informed me that she cannot do anything about it and I must accept it as this. I find this disgusting and I am paying for a phone that is incorrectly supp****. What do I do from hear on?
Thank you for bringing this matter to our attention.
We would firstly like to extend our sincere apologies for inconvenience and frustration caused in this regard.
As advised telephonically, Virgin Mobile does not support the LTE network at the moment. A further investigation will be done with regards to your new device and further feedback will be provided.
Regards,
Customer Relations.
Thank you for bringing this matter to our attention.
We would firstly like to extend our sincere apologies for inconvenience and frustration caused in this regard.
As advised telephonically, Virgin Mobile does not support the LTE network at the moment. A further investigation will be done with regards to your new device and further feedback will be provided.
Regards,
Customer Relations.