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Cindy C
1 reviews | Active since Feb 2010
17 Mar 2015, 10:17
Incompetenence Reigns Again
On 16 Feb 2015, i callled into the call centre to have 2 of my contracts cancelled. I spoke to Moshaneo who assured me that the cancellations were processed and the contracts would be converted to Prepaid on 16 March 2015. I even received reference numbers for these contracts (huge favour). Lo and behold, i call in this morning only to find out that one contract has been converted and the other contract will only be converted on 26 March 2015. Now unless i cant count, how come another 10 days has been added. I WANT TO HAVE MY NUMBERS PORTED TO ANOTHER NETWORK and clearly cannot do this unless Virgin Mobile's relevant employees decided to do the jobs that they are actually paid to do.
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Virgin Mobile South Africa (Closed)'s replyOfficial
17 Mar 2015, 11:20Hello ccampbell,
Thank you for bringing your concerns to our attention. I do apologise for the inconvenience caused.
During our telephonic conversation, I 've confirmed that your contract has been cancelled as requested. I've further provided you with clarity on the billing cycle and final payment date.
Regards
Customer Relations
Thank you for bringing your concerns to our attention. I do apologise for the inconvenience caused.
During our telephonic conversation, I 've confirmed that your contract has been cancelled as requested. I've further provided you with clarity on the billing cycle and final payment date.
Regards
Customer Relations
Virgin Mobile South Africa (Closed)'s reply17 Mar 2015, 11:20
Official
Hello ccampbell,
Thank you for bringing your concerns to our attention. I do apologise for the inconvenience caused.
During our telephonic conversation, I 've confirmed that your contract has been cancelled as requested. I've further provided you with clarity on the billing cycle and final payment date.
Regards
Customer Relations
Thank you for bringing your concerns to our attention. I do apologise for the inconvenience caused.
During our telephonic conversation, I 've confirmed that your contract has been cancelled as requested. I've further provided you with clarity on the billing cycle and final payment date.
Regards
Customer Relations