MB
Mariaan B

1 reviews | Active since Jun 2011

18 Aug 2015, 19:27

Incompetant Staff

I have changed my debit order details in April, 2015 when I did an upgrade on my two mobiles.<br> Over the last few months, I now have changed the details twice at their branch at Cedar Square and 3 times telephonically with billing at my cost.<br> Despite all these efforts, the debit order still went off on the old account at the end April, May June and July.<br> This is the worse *********** people that I have ever dealt with.<br> This is a warning to Virgin mobile. If the debit order is presented to the wrong account yet again at end August, I will then cancel both these contracts as a result of Virgin not complying with the contractual agreement. (The debit order was changed when the upgrade was done)<br> Furthermore I suggest that I get reimbursed for all the cost that I had to resolve this issue.<br> I now had enough.<br> Mariaan de Beer<br>

0
Replies (1)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply19 Aug 2015, 15:08
Official
Hello Profrent1,

Thank you for taking my call. We do apologise for the inconvenience caused.

As discussed telephonically, I've confirmed that your banking details will be updated as soon as feedback is received from your bank. Please expect a further call in the next 24 hours to advise on the banks validations.

Regards
SM Team