******* porting of contract cellphone

On 16th June 2015 Virgin Mobile *******ly ported my contract cellphone resulting in R45000 being *****elently ****** from my ABSA bank account via Internet banking.<br> Since discovering the theft we have spent months fighting to have our ****** money refunded to us. We are pensioners and have been loyal customers for approximately 8<br> Years and yet Virgin Mobile totally disregard our complaint like we don't exist, trying to pass the blame onto us. Subsequently since the ***** took place my cellphone has <br> been ported 3 more times *******ly. Until this happened we had NEVER heard of a phone being ported, never even knew what that meant and under no circumstances signed<br> Any documents allowing this to happen or requesting any changes to our contract. We are disgusted with Virgin Mobile and ABSA for the treatment we have received and <br> request top management correct this injustice, refund the ****** money and apologise for the way we have been treated. <br>