******* DEBIT ORDERS FROM VIRGIN MOBILE
<p>I have officially CANCELLED an already expired contract during JUNE 2016 giving MORE the required 30 days NOTICE of ending the contract - which they have acknowledged several times in writing email + SMS</p> <p> </p> <p>The BANK refused to stop the Debit order - said I must first wait until a company has *******ly taken money from my Account - then I can stop payment at a cost of R80!! (Nedbank)</p> <p>I have just received a sms from NEDBANK that Virgin mobile has again taken a months fee from my account - but since 30 July 2016 I have NO Services from Virgin Mobile and have sent them letters regarding this problem which they ignored and did not even had the decency to reply to.</p> <p> </p> <p>I had a balance of almostR500 which I have lost on 30 July 2016...no warning.</p> <p>Here some proof:</p> <p>28 June 2016: Account Number ********** 822</p> <p>Good day Jacomina,</p> <p> Thank you for writing to us.</p> <p> Please find attached herewith your latest bill.</p> <p> Regards,</p> <p> Londiwe Shazi</p> <p>Customer Relations</p> <p> Virgin Mobile South Africa (Pty) Ltd.</p> <p> Description: cid:image003</p> <p>and in several SMSs from VIRGIN : SORRY TO SEE YOU GO!</p> <p> </p>
Hi minky-swiegers-van-dyk,
Thank you for your post.
Please be advised that we did respond to you. Please refer to the email dated 01.08.2016 sent at 11h44.
You were advised on numerous occasions that your final invoice would be generated on the 01.08.2016 for the airtime provided to you on the 01.07.2016. This invoice would be due on the 30.08.2016, or in your case on the 01.09.2016 as your debit order date falls on the first of a month. We confirm that this is your final debit order should this not be reversed.
Please note that upon cancellation, only ones month's inclusive airtime will be loaded(should any be due to you).
We trust the above is in order and apologise for any inconvenience caused.
Kind Regards
Alicia
Hi minky-swiegers-van-dyk,
Thank you for your post.
Please be advised that we did respond to you. Please refer to the email dated 01.08.2016 sent at 11h44.
You were advised on numerous occasions that your final invoice would be generated on the 01.08.2016 for the airtime provided to you on the 01.07.2016. This invoice would be due on the 30.08.2016, or in your case on the 01.09.2016 as your debit order date falls on the first of a month. We confirm that this is your final debit order should this not be reversed.
Please note that upon cancellation, only ones month's inclusive airtime will be loaded(should any be due to you).
We trust the above is in order and apologise for any inconvenience caused.
Kind Regards
Alicia