******* charges and incompetence

<p>I cancelled my contract with Virgin mobile SA at the end of 2016, because they charged me for BIS for YEARS (which the Z3 does not use). I asked them to remove this unnecessary charge and they said they can't and that I must change my contract (over the phone because there is no branch in Bloemfontein). So after losing hundreds of rands over the years I decided to cancell it. I was informed that it was the middle of the month, so the cancellation will only be official at the end of January 2017 and that I must pay my last payment at the beginning of February 2017. Just to end the nightmare I paid end of January 2017 and thought that life would be better BUT today I recieved a mail from Virgin with a bill of R715.47 (my monthly payments were R321). Included in this lovely going away gift from Virgin mobile is R173.47 for excessive use (this on a top up contract!!!!!), another R173.47 for 'Package subscription correction' and then a credit note for R173.47??????!!!!!! And then the invoice number for the previous month for R363.50 (for which I recieved a bill of R221 which I paid end of Jan 2017 already), and then a new R321 for I guess Feb 2017 for which no minutes, data etc was recieved because the contract does not exist anymore!!!! I had to phone Virgin today to port the number to mtn (my mom uses the phone), so it is a mtn number now and there was no mention of my excessive account!? Is this my going away gift? I am tired and would love to know how to get rid of you!!!!</p>