I had an account which was handed over to Kollekt debt management by Virgin Mobile. Kollekt debt management garnished the account until it was settled. now Virgin mobile had handed over the same account to DMC for collection

I had an account which was handed over to Kollekt debt management by Virgin Mobile. Kollekt debt management garnished the account until it was settled. now Virgin mobile had handed over the same account to DMC for collection. have made numerous calls to the virgin mobile call centre and i am always asked to hold and the call gets cut, if not i am promised that someone will get back to me. i have spoken and sent documents regarding this issue to Suzan, Nandipha Vuso, Nompumelelo Rorwana and many other who refused to give me their names. i was even given reference number - VRNR ********** 1. i am always told that my issue is escalated. i would like to get assistance with this as i have submitted all required from me