AM
Anna M

1 reviews | Active since Mar 2011

04 Aug 2015, 11:00

I bought a Cell Phone in 2013

Since I bought an LG Phone in 2013 on contract and realising that I must have finished paying I called around March to cansel my contract with them the offered another phone and I was decline and when I was declined they did not cansel it and when I check they are stil charging me even if I'm not using their seem Card because when I bought it I actually wanted the phone. When I call now they stil need the last payment even if I tell them I don't need their Airtime. so please help me I don't want to pay for that Airtime because I'm not using it I want to reverse my money from the Last time I finised payid. Please help me Hello Peter cause I know your service towards is good you once assisted me around 2011. I appreciate you. The Refference no is: vrmm***8

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Replies (1)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply04 Aug 2015, 14:36
Official
Hello Manyathela,

Thank you for taking my call and for allowing us the opportunity to respond to your concerns.

I confirm that your contract has been cancelled and the necessary adjustments will be app**** towards the future invoices.

Please note that further contact will be made tomorrow to get the sim card information needed to process the sim swap.

Regards
SMT