1 reviews | Active since Aug 2016
i am done with virgin mobile
<p>So I have been having a problem with my phone with vigin mobile for a while now.. Last year my phone was on virgin mobile more then it was with me. What angers me with people is that I have been very polite and never rude even though this is nonsense... When I walk in virgin mobile capegate in Cape town the staff already knows me and my phone issues.... They will joke and say you back again... Same problem nothing changes but they still give me back the same ****** phone claiming to have fixed this and that.. I won't like the Cape gate staff are very helpful in putting my phone on ****** repair constantly.... My phone is currently not working and it's not a different problem same one but what's the use of taking it in cos they will give the same reject of a phone..... I'm just waiting for my contract to end and I will never ever renew it..... How do people see that you are bringing the same phone same reasons but they still bring that blood reject back to you. Using my phoneis impossible it just switches off on it ownor it gets hot and just freezes and it doesn't work.... This phone was a problem the day they gave it to me... I have been dancing around with virgin mobile repair this repair that since February or March last year... It's March again and I still have the same problem with the same phone...... If I keep my contract with virgin mobile you much know I'm crazy very crazy and I need to be admitted! Sad thing is I ready liked their contract options and billing but their service sucks because I done have a phone while I'm carrying a phone cos it could in my back thinking it's on not knowing it was off a long time! I give up virgin mobile tried you can even ask your staff in Cape gate but I'm sorry I'm done!</p>
Hi abosh104,
Thank you for bringing this to our attention.
This is not good to hear at all. We would love to help rectify the issue.
Please post a private reply with your Virgin Mobile Cell number and ID number in order for me to access your account and assist you further.
Kind Regards
Alicia
Hi abosh104,
Thank you for bringing this to our attention.
This is not good to hear at all. We would love to help rectify the issue.
Please post a private reply with your Virgin Mobile Cell number and ID number in order for me to access your account and assist you further.
Kind Regards
Alicia
Hi thank you for responding so quickly.... I'm not a hellopeter userso I'm not really sure how to send a private message... Could you please either help me with that or give me an alternative way to respond...
Thank you once again!
Hi thank you for responding so quickly.... I'm not a hellopeter userso I'm not really sure how to send a private message... Could you please either help me with that or give me an alternative way to respond...
Thank you once again!
Good day Abongile ,
Please note that I attempted to contact Mr Magandela 3 times however the number merely rings and diverts to voicemail .
Kindly be advised that the handset needs to be booked in again for repairs and once the booking has taken place .We will then confirm if the replacement will be done however before we can make any decisions the unit will need to be returned to the Repair centre for assessment .
The handset booking can be done via our contact centre or you can return it back to the store and they can arrange for the repair booking .We will then contact you with the outcome after we have received the phone .
Regards
Rebecca
Good day Abongile ,
Please note that I attempted to contact Mr Magandela 3 times however the number merely rings and diverts to voicemail .
Kindly be advised that the handset needs to be booked in again for repairs and once the booking has taken place .We will then confirm if the replacement will be done however before we can make any decisions the unit will need to be returned to the Repair centre for assessment .
The handset booking can be done via our contact centre or you can return it back to the store and they can arrange for the repair booking .We will then contact you with the outcome after we have received the phone .
Regards
Rebecca
Hi Rebecca
We will take it to capegate Cape town this weekend!
Thank you
Hi Rebecca
We will take it to capegate Cape town this weekend!
Thank you
