SJ
SANDY J

1 reviews | Active since Apr 2015

21 Apr 2015, 11:48

********** SERVICE FROM VIRGIN MOBILE

I am absolutely disgusted in the service I have received from VIRGIN MOBILE.<br> <br> New contract going two months old, phone wouldn't turn on, it took VIRGIN MOBILE to collect my phone from the 6th to the 10th March, I battled to track my phone down from VIRGIN MOBILE.<br> <br> Eventually getting my phone back 01 April'15 I was totally disgusted as my phone had body dents which as I mentioned it was a new phone.<br> <br> It took VIRGIN MOBILE again 13 days to collect my phone.<br> <br> Needless to say I have no clue what is going on and now I'm tired of phoning, running around to track my phone down.<br> <br> <br> I want my freaken phone back it is now 21 APRIL 2015.<br> <br> A VERY VERY ANGRY AND FRUSTRATED CUSTOMER<br> <br>

0
Replies (1)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply21 Apr 2015, 17:02
Official
Hello Sandy J,

Thank you for taking my call.

We apologise sincerely for the inconvenience and delayed caused.

I have confirmed that your phone will be returned to you by Tuesday 28 April 2015.

Have a lovely evening.

Regards,
Customer Relations.