mm
ms.schelle ms.schelle
1 reviews | Active since Jan 2017
16 Sept 2021, 17:43
Highly irritated
Got an sms today about my sim being deactivated in next 2 days. Tried calling nothing but wasting half an hour of my life waiting till I put down. Tried to call again, no option except to contact a preferred provider. Try that when I get home ... boom my sim is already deactivated so unable to phone out. Thanks for the warning!! Emailed too they go unanswered. Now what??????
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Replies (1)
Virgin Mobile South Africa (Closed)'s replyOfficial
17 Sept 2021, 08:58Hi Michelle,
Please note that all customers’ accounts have been migrated to prepaid.
We urge you to contact the service provider of your choice and initiate the port in process, directly with them.
Please take your ID and proof of residence no older than 3 months for rica.
They will provide you with a new sim card and the network provider must submit a port in request.
Port takes 24 to 48 working hours however we will release the number as soon as we get the port request.
Kindly note if you on contract you will be liable for the final invoice on the agreed upon debit date.
Should you need any further assistance, please email us on ***. Alternatively please call ***
Apologies for the inconvenience.
Sincerely ,
Refilwe
Please note that all customers’ accounts have been migrated to prepaid.
We urge you to contact the service provider of your choice and initiate the port in process, directly with them.
Please take your ID and proof of residence no older than 3 months for rica.
They will provide you with a new sim card and the network provider must submit a port in request.
Port takes 24 to 48 working hours however we will release the number as soon as we get the port request.
Kindly note if you on contract you will be liable for the final invoice on the agreed upon debit date.
Should you need any further assistance, please email us on ***. Alternatively please call ***
Apologies for the inconvenience.
Sincerely ,
Refilwe
Virgin Mobile South Africa (Closed)'s reply17 Sept 2021, 08:58
Official
Hi Michelle,
Please note that all customers’ accounts have been migrated to prepaid.
We urge you to contact the service provider of your choice and initiate the port in process, directly with them.
Please take your ID and proof of residence no older than 3 months for rica.
They will provide you with a new sim card and the network provider must submit a port in request.
Port takes 24 to 48 working hours however we will release the number as soon as we get the port request.
Kindly note if you on contract you will be liable for the final invoice on the agreed upon debit date.
Should you need any further assistance, please email us on ***. Alternatively please call ***
Apologies for the inconvenience.
Sincerely ,
Refilwe
Please note that all customers’ accounts have been migrated to prepaid.
We urge you to contact the service provider of your choice and initiate the port in process, directly with them.
Please take your ID and proof of residence no older than 3 months for rica.
They will provide you with a new sim card and the network provider must submit a port in request.
Port takes 24 to 48 working hours however we will release the number as soon as we get the port request.
Kindly note if you on contract you will be liable for the final invoice on the agreed upon debit date.
Should you need any further assistance, please email us on ***. Alternatively please call ***
Apologies for the inconvenience.
Sincerely ,
Refilwe