Harassment

<p>My father was offered a cellphone by a virgin mobile sales person over the phone between 2009/2010 not just about the exact year. He accepted the offer under the understanding it was a smartphone as he was taking it for me his daughter. The phone arrived and turned out to be nothing like it was described after we googled it. We never opened the packed but notified virgin mobile immediately that he won't be accepting the phone and they gave us banking details of some sort of fine we suppose to pay and I personally went to the bank and deposited the amount they wanted and the phoned was returned to them. They also claim he upgraded in 2012 and took an expensive phone with them and none of those claims are true. Now 6-7 years later they are harassing him as early as 06:00am in the morning and claiming he never paid that "fine" that I deposited because I was still in Johannesburg that time. I'm really upset by this as my father honoured their requests and now he is dealing with constant harassment that's baseless. My father is looking for the proof of payment that he's struggling to find because I really don't understand why it took them so long to contact him if there was a problem. Virgin mobile must stop harassing my father and start doing their work properly.</p>