Handed over and Listed on ITC without my knowledge

<p>Summary:<br />- Payment arrangement made toward the end of my contract early 2015 due to affordability. <br />- Got confirmation over email from Mpho Mokoena dated 18 May 2015 at 15:34 advising of the contract end date and expected bill run. Mpho advised that the last statement will be sent in June 2015.<br />- Got a final statement in July 2015 for an amount of R322.<br />- EFT payment made Aug 2015 for R300.<br />- EFT payment made Sep 2015 for R100.<br />- Since Sep 2015, have not received any emails / phone calls / sms from Virgin.<br />- May 2016, I made contact with Shapiro Shaik and found out that Virgin handed me over for collections in Jan 2016 for an amount of R308.<br />- The debt collector sent me the statement on May 24 and on May 27, an EFT payment was done for R310 paid to Virgin to settle the debt.<br />- Aug 12, the debt collector contacted me to collect their fees for R265. I am not liable for the fees as no contact was made with me by Virgin Mobile before handing me over for collections.<br />- Aug 12 contacted Virgin and manager Ilebogile in Customer Care advised that I have already been listed on ITC in Jan 2016 and that the debt for R308 was written off and account closed. This doesnt make sense, if the debt was written off, why are they collecting and if there was a debt, why wasnt I notified? I had no trouble communicating with Virgin via email while my account was still active but since Sep 2015, nothing?<br />- The manager could not find any record of Virgin trying to contact me between Sep 2015 and Jan 2016.<br />- The manager also advised on a recorded line that she sees that the balance of R308 has been paid.<br />- The manager was to complete the following per our discussion: 1) Remove the ITC listing as the debt has been paid and it was incorrectly listed as I was not notified prior and no proof can be supp**** that attempst were made to contact me. 2) To find proof of Vrigin trying to contact me and proof that I refused to pay the R308 which led to them handing the account over for collections and if there is no proof, then Virgin is responsible for the R265 debt collector fee.<br />- Between Aug 12 and Aug 22 (10 days), no contact from Virgin via email or phone. My details were supp**** on the recorded line with the manager even though they are the same contact details on my account and has not changed in over 5 years.<br />- Aug 22 contacted Virgin, spoke to Kagiso who said that there are no notes on the account regarding any progress with my case and that the manager who assisted me, Ilebogile is on Annual Leave until Aug 29? <br />- Clearly, Virgin Mobile has no interest in following up, or contacting clients. If Virgin couldnt follow up with me in the 10 days between Aug 12 and Aug 22, how can they insist they tried contacting me between Sep 2015 abd Jan 2016 and say that it is the process they follow even though they dont have proof?</p> <p>My requirements:<br />- ITC listing to be cleared as soon as possible<br />- Debt collector fees of R265 to paid by Virgin to the debt collector</p>