FRUSTRATED

I received an sms stating that for my convenience the Dec payment was going to be taken on 19 Dec. How is that convenient when I get paid thereafter?<br> <br> I reply and say no as per the requirements of the message and believe it or not, the funds get deducted and the amount dishonoured as the funds were not available. Better yet, the wonderful network decides to go ahead and suspend my phone because I must pay with immediate effect.<br> <br> I end up going to the store screaming ans shouting as I cant even call the call centre.<br> <br> The conscultant gets the phone unlocked but nobody has apologised and nor has any one explained to me who is going to cover the bank dishonoured fees that I am now liable for.<br> <br> As far as I am concerned, Virgin will reimburse me the amount and I expect a formal apology!!!<br> <br> I have had my fill - enough is ****** enough. Where is the service in this country and why do clients have to scream and shout before anything gets done!!!<br> <br> I await urgent feedback!!!