JV
Judy V
1 reviews | Active since Nov 2020
08 Dec 2020, 16:40
Free V2V minutes disappear.
Virgin Mobile changed their Bag it Deals. The new packages do not have V2V minutes. This means that all my V2V minutes will disappear after 30 days. I have build up my V2V minutes with a lot of Bag it deals that I bought over time. There is no way that I will be able to use up all my build up minutes in 30 days. I feel its unfair to completely take away the V2V minutes. The free V2V minutes was the only reason I stayed with Virgin Mobile SA.
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Replies (1)
Virgin Mobile South Africa (Closed)'s replyOfficial
09 Dec 2020, 09:26Hi Judy,
Thank you for contacting us.
Please be advised that as part of the terms and conditions, the Bag it deal is a promotional deal which is subjected to change or be cancelled at any given time.
A new promotion has been introduced which includes V2V minutes. Please refer to your email for the new product.
Regards,
Londiwe
Thank you for contacting us.
Please be advised that as part of the terms and conditions, the Bag it deal is a promotional deal which is subjected to change or be cancelled at any given time.
A new promotion has been introduced which includes V2V minutes. Please refer to your email for the new product.
Regards,
Londiwe
Virgin Mobile South Africa (Closed)'s reply09 Dec 2020, 09:26
Official
Hi Judy,
Thank you for contacting us.
Please be advised that as part of the terms and conditions, the Bag it deal is a promotional deal which is subjected to change or be cancelled at any given time.
A new promotion has been introduced which includes V2V minutes. Please refer to your email for the new product.
Regards,
Londiwe
Thank you for contacting us.
Please be advised that as part of the terms and conditions, the Bag it deal is a promotional deal which is subjected to change or be cancelled at any given time.
A new promotion has been introduced which includes V2V minutes. Please refer to your email for the new product.
Regards,
Londiwe