********** EXCESS FEE

Dear Sir/Madame<br> I bought a phone from Virgin Mobile through Edgars Fourways Mall of a value of R2000 of which I signed a monthly insurance premium of R49 and the excess of R200 upon the first claim, R400 upon the second claim and R600 upon the second claim. (I still have the premium price list that I got from the store).The phone was unfortunately ******, I reported at the Randburg store, manager Kgotso was very professional, he assisted in every single step. The claim was approved with a shocking excess of R800. I called virgin mobile, the consultant Mphumi Netshiavha said that the claim was indeed approved with an excess of R800 and there is nothing she can do. I told her to update my excess to R200 as per our contract but she didn't.The problem is that I need a phone urgently and I've signed up to pay R200 for my excess, I can't wait any longer since I've waited for more than a week prior for this claim to be approved and I'm only going to pay the excess that I signed up for. Please assist.