RV
Riaan V

1 reviews | Active since Dec 2011

27 May 2015, 09:00

*****GELENT DEDUCTIONS

Been a client for four years. First 24 months contract no problems. Second 24 months contract the cell phone shows an error message and would not work. Took it to them and got it back 2 months later,after lots of threats. No loan phone offered.<br> I then told them I wont ever renew the contract because of the bad service. Contract expired end of June 2014. They called me beforehand to offer me a new phone and a new 24 months contract. I told them I am not interested and subscribed to another service provider. They kept on taking money from my bank account for July as well, then I phoned them and wanted to know why? We agreed then that end of August will be the last debit order. Apparently they loaded pre-paid airtime on a phone I was not using anymore,who gave them<br> permission???Come end of September, they again tried to take money, so I stopped and reversed it.<br> Come end of October they tried to take two months debit orders,which I again stopped and reversed.<br> Phoned them again and they promised not to do that again. Now a DEBT COLLECTION AGENCY send me<br> sms's that I owe VMSA money!!!!!!They can listen to the recorded phone calls. I have got the reference numbers.

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Replies (1)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply27 May 2015, 09:57
Official
Hello rivre,

Thank you for taking my call.

During our telephonic conversation, I've provided you with detailed feedback on your dispute brought to our attention.

Please note that you will receive a call before close of business to make the necessary payment arrangements.

Regards
SM Team