*****!

In Jan 2012, I upgraded.Then I was upgraded wrong via customer care.I asked for my package to stay same as currently had back then.My account should work out to fixed fee of R421pm.Idiot on the other side of the phone didn't listen.She upgraded me to a package that I pay for airtime I used.Every month you get R1250.00 & should you use the R1250.00,that's what you get billed for.I were supposed to only receive R300.00 airtime with 1000sms plus BBM service.I had to make alot of calls in Feb 2012.I knew my airtime will run out.at 10th Feb 2012,I checked.I saw I still have +/-R653 airtime left.Couldn't understand why.Call customer care,they tell me its the package I am on.I said but it is not what I have requested.It took Virgin till May to fix this.My first correct payment was debited from my account in June 2012.Now I ended my Contract on the 31st Des 2013.I get told but my contract only ends on 22nd of May 2014.But I upgraded in Jan 2012.So manager at Virgin Mobile Shop,Canal Walk sorts out the date and corrects the problem.Printed me a screen capture that shows final outstanding payment to go off 1 Feb 2014 of R193.00.Virgin took of R421 & have 2 companies trying to recover. *****!