vN
valarie N

1 reviews | Active since Jan 2013

01 Jul 2015, 14:46

*****

To date I am still having problems with my contract, I have upgraded to a Samsung A7, each time I call checking on my delivery I hear different stories. <br> Andrew from upgrades tells me not to worry about the buyout amount as that is for the new phone purchased, Banele tells me that I need to pay R8000 for the buyout, a consultant tells me that no upgrade was done.<br> <br> I am very upset and can no longer be calling virgin mobile as they have never kept to their work and are full of empty promises. In competent people working where one system is used but there is no alignment, <br> <br> I want this sorted by the end of this week. As from what Banele tells me I have been invoiced for the new phone but I haven't received it, further more I asked for a A7 but he is sending me a A7.<br> <br> My bill this month was R1218.00???? I have no idea why :(

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Replies (1)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply01 Jul 2015, 16:41
Official
Hello naidootvp,

Thank you for taking my call.

As per our telephonic discussion the matter has been escalated to our Sales department .Please note contact will be made to discuss and confirm the upgrade.

Regards
SMT