JM
Job M

1 reviews | Active since Jan 2016

27 Jan 2016, 12:29

Failure to Cancel and blacklisted ***

Dear CEO of Virgin Mobile<br> <br> My cotract expired a while ago and was on a month to moth and a sch the line was no more in use. <br> <br> I cancelled my contract in January 2015 and received confirmation that my request will be processed. From January to June 2015 there were attempt to debit my bank account though i cancelled the month to month contract.<br> <br> The cancellation was never effected on time and only somwhere in June 2015 and somebody incopetent never actioned the cancellation. The line was not in use and had a lot of airtime credit.<br> <br> Dispite my cancellation in January 2015 to date , i have been blacklisted and handed over to a SSDA company which they say I owe R1818.20 for the period after cancellation. There has been attempt to hoodwink me to accept liabilty by paying for the period after cancellation which I refused. I have written to a IIHAAM at Virgin mobile who claim to be investigating.<br> <br> I have been harrased telephonically by agents of Virgin mobile and a rude lady from SSDA attorneys latest bein just now on a ***. I have never been blaclisted in my life onlyby this nosense Virgin Mobile over vanity.<br> <br> Can someone help me to stop this rot at VMSA.<br> <br> Regards<br> <br> Adv. J Malobola

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Replies (1)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply27 Jan 2016, 16:03
Official
Hello Adv.JM Malobola,

Thank you for taking my call .

I confirm that all your concerns have been addressed accordingly .Please note that the matter will be investigated further and feedback will be provided as soon as possible .

Regards
Rebecca