Failure to adhere an agreement

<p>I write this a highly disappointed and irrate customer with regards to the service u guys provide. I skip a premium for April which a consultant called me to make an arrangement for the next debit to go twice on the 25/05/2016. With agreement have been confirmed you guys submitted a debit on 13/052016 for which I called in and informed u that we have made the arrangement but still are submitting debits for which I was promised it will be looked into and response forwarded with regards to this. No response came for and instead I was called by another consultant to make an arrangement for which I informed that we have already concluded this and again was promised it will be looked at and feedback provided. And no surprises when nothing came back. Then again you went into the account on the 24/05/2016 for which it was returned as funds were available on the 25/05/2016 for which you debited as agreed. If an agreement was made then why were you behaving like kwaito stars jumping in and out of my account like you own it. This is not as you could have no wasted my time with making an arrangement u couldn't honour. Who must now incur the burden of charges. After more than 5 years of loyalty to the network you come and treat a person like a stepchild. Am highly disappointed on this **** service. Better get ur **** in order </p>