Extreme Laziness and indiffrence

I have been a customer of Virgin Mobile for a long while now and decided to recently port another of my numbers to the Network. I filled in the relevant forms at the Menlyn-branch to have the number ported. However after numerous visits on various occasions, I have yet to get anyone of the staff to get back to me regarding the progress of the required porting. I’m the only one that makes any effort to follow-up and each time there’s an excuse as to why they could not contact me or why the porting has not been actioned yet. It’s always somebody else’s fault as to why they cannot give me feedback. It is now (2) months and I’m still none the wiser. I find this conduct totally ridiculous. With all due respect and with no malice intended, the staff are in most cases clueless and indifferent. I have yet to meet a staff member willing to go the extra-mile in order to rectify the matter. I need a senior person other than the consultants to remedy this situation, as I feel that Virgin mobile can ill-afford the lazy attitude of their staff at the Menlyn-branch, treating their customers with such disdain.