1 reviews | Active since Dec 2015
Excellent customer feedback service
<p>My 72 year old mother had been plagued incessantly by debt collectors from Virgin Mobile for an upgrade which she never received after completion of her original contract. No amount of explaining would stop this harassment. Customer Care was contacted and a wonderful lady with the name of Ilhaam responded. She not only responded, but investigated this matter in record time, responded and confirmed her findings and confirmation of a debt reversal in writing. Hats off to Virgin Mobile for employing such sterling people! Now I know why the service of the other service providers is so bad - all the good people are at Virgin Mobile!</p>
Hi Anne-Mare,
Wow ! What amazing feedback.
Thank you so much for taking the time to write to us. We will be sure to let Ilhaam's manager know about the wonderful service she provided you with.
We are glad your query is now sorted out.
Kind Regards
Alicia
Hi Anne-Mare,
Wow ! What amazing feedback.
Thank you so much for taking the time to write to us. We will be sure to let Ilhaam's manager know about the wonderful service she provided you with.
We are glad your query is now sorted out.
Kind Regards
Alicia
Hi Alicia,
My mother is still being plagued almost daily by Virgin Mobile with threatening phone calls and sms's to be handed over and that she owes an amount exceeding R2000 still. According to Ilhaam this had all been resolved and the blood hounds had been called off. NOT SO. I am so disappointed in the way this is going. She never received the upgrade; why is this happening to a 72 year old lady with cancer.? Is there no end to the corporate greed in this country?
Hi Alicia,
My mother is still being plagued almost daily by Virgin Mobile with threatening phone calls and sms's to be handed over and that she owes an amount exceeding R2000 still. According to Ilhaam this had all been resolved and the blood hounds had been called off. NOT SO. I am so disappointed in the way this is going. She never received the upgrade; why is this happening to a 72 year old lady with cancer.? Is there no end to the corporate greed in this country?