JU
Jacques U

1 reviews | Active since Nov 2016

02 May 2017, 12:32

Everytime when line needs upgrade there are issues

<p>IAfter calling the call centre, I waited 6 days for an agent to call me back. NOTHING happened. so. I cancel the line. And will continue doing that to all my lines when due for uopgrade. Sick of this bad service. Have been holding out for to many years.</p>

0
Replies (2)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply02 May 2017, 15:50
Official

Hi JacquesUngerer,

We are so sorry to here of the poor service you you have had with Us.

I have arranged for a sales agent to call you back and see see if we can perhaps change your mind about the cancellation.

Kind Regards

Alicia

JU
Jacques U's update02 May 2017, 19:49
Reviewer Update

I have now called twice. Waiting my confirmation leeter of the cancellation. My daughter got a Iph0ne with vodacom what I am paying you for a top up contract. Stupid. I will be cancelleing all my contract as they reach 2 year status. And yes. I wqill tell all my friends and family how you do not deliver service.