Double bill without warning

hi guys<br> <br> the most frustrating thing about virgin mobile is that if you want decent service, you have to resort to hello peter-really guys-I am sure it will be cheaper and easier to just help your clients properly the first time.<br> <br> I upgraded my phone and renewed my contract in April, and was told that I need to pay the new installment of the new contract at the end of June. I was NOT told that the first month would be a double payment(why does this happen by the way) nor was I told about an additional R100 upgrade fee. I have not budgeted for the double payment(as I was not told about it) and now my line was cut due to non payment.<br> <br> come on guys-this is not cool. and to think I am in the process of trying to take out a second phone(which has taken a month and I have still not got the phone or feedback) and am encouraging my family to move to you guys and my sister to stay with you