AE
ABDUL-KADER EBRAHIM

1 reviews | Active since Jun 2015

12 Feb 2018, 11:47

Don't join this network unacceptable

Reposting because I never got feedback please send my number back to cell c this is unacceptable or I'm going to take legal actions So I decided to join Virgin Mobile I by a new sim card and I port my cell c number that I ues for business to virgin mobile the number is successfully ported to this network yet I can't ues the sim card because it says emergency calls only ur call center agents just keeps on saying tey will escalated but nothing happens I'm loseing business like this and this unacceptable a new customer and I'm already getting problems if this is not shorted out in today stll then please send my number back to cell c because this really is a bad network my number is that I portEd in is ********** 789 and when people call my number it says the number does not exist *** is worg with Virgin Mobile treating new customers like this and the number you can, contact me on is ********** 678 I'll he awaiting feedback very unhappy I'll be takeing legal actions because this is my business number and I lost business this is unacceptable

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Replies (2)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply12 Feb 2018, 13:13
Official

Hi Abdul,

We are still working on the issue and it has been escalated to our network support , we do apologies for the inconvenience and will contact you as soon as we receive feedback.

Regards Refilwe.

Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply13 Feb 2018, 10:39
Official

Hi Abdul,

Thank you for taking my call.

I am glad to confirm the issue has been resolved and tested. Thank you for your patience.

Regards Nandipha.