Don't care about customer satisfaction

I spoke to Lerato from the accounts department, she is absolutely unhelpful. My account has been paid for my number but my line is still soft locked. I'm sick and tired of the service which I receive from Virgin Mobile, they don't have any care in the world about pleasing their customers. I have been a customer for 5 years and still get treated like I'm not important. This seriously sucks.. Do they forget that they need us customers, in order for them to have jobs, without the customers, they wouldn't have anything. I will be cancelling both my contracts when it's time for an upgrade.<br> Totally annoyed