Disappointment

My father has a cellphone contract with Virgin Mobile but I'm the one that uses it. In May 2015 I went into a Virgin mobile store in Eastgate to go get my contract upgraded. I was told that I needed a letter from my father allowing me to conduct an upgrade. <br> <br> So a few days later I went back to the store with my letter and all relevant documents. I then was told by the lady who was serving me that my phone was already up for an upgrade. I was confused because I never authorised an upgrade. She then told me that is was done over the phone, I then told her that I had called the call centre with regards to an upgrading but I never authorised the one. <br> <br> She then called head office find out if the phone was already by deliveries. When she got off the phone she told that is was and it would be delivered to my house in a few days. She advised me to not sign for the phone when it arrived and return it to sender. She then said she would call me when the system has updated my request for a new phone and not the one they where planning on sending to me. The phone that was at head office never arrived and I haven't received a call regarded my phone or upgrade. It's been a month and a half now.