GM
Gertrude M

1 reviews | Active since Oct 2012

16 Apr 2015, 15:50

Definitely NOT ON!!!!!

Good Day,<br> <br> I have a SERIOUS problem with this supplier.<br> <br> 7 Years ago (in 2008) i had a contract with them i paid well the two years then apparently i paid an extra year.<br> <br> I asked to be refunded they told me that they can't give me cash instead they will give me airtime to which i agreed.<br> <br> Months later i receive a letter stating i OWE them money (Think it was R323), i complained to hello peter then they called to say that they apologies for the mix up and that i DONT OWE them.... <br> AFTER 6years (in 2015) i receive a letter stating that my account owing R440 has been send to the debt collectors HOW ON EARTH did that <br> happen... Im SOOOOO sick and tired of this ****!!!<br> <br> Virgin Mobile You need to get your act together and fix this!

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Replies (1)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply16 Apr 2015, 16:29
Official
Hello Tumelolebo,

Thank you for bringing this to our attention.

We wish to advise that our systems are currently offline and we are unable to attend to your concerns at the moment.

Contact will be made as soon as our systems are up and running.

We apologise sincerely for the inconvenience caused.

Regards,
Customer Relations.